If the complaint concerns a trainer/supervisor, contact the person in question first and try to reach a solution together.

If the handling of the complaint with the trainer/supervisor does not proceed satisfactorily, please contact the program coordinator or the team contact person (depending on the program). They will work with those involved to find a solution.

If the complaint concerns the training coordinator or the team contact person, or if you are not satisfied with the handling of the complaint, you may only address the management of IKEV Central in writing.

If the complaint concerns a Back Office employee, you must first contact the employee concerned. If this is not handled to the client's satisfaction, you may address the management of IKEV in writing.

If the complaint applies to the privacy regulations, the client may only address the management of IKEV in writing.

After submitting a complaint to the management of IKEV, you will receive a written confirmation of receipt within two weeks.

The management strives for a solution that is acceptable to all parties involved. During the handling process, the management may invite one or more parties involved for a discussion. The investigation and handling of the complaint will take a maximum of 4 weeks. The handling consists of a report containing the findings of the investigation and any measures taken.

Indien je van mening bent dat het IKEV de klachtenprocedure regels van de NRTO niet naleeft, dan kan je je klacht voorleggen aan de geschillencommissie.

Geschillen tussen jou en het IKEV over de totstandkoming of de uitvoering van overeenkomst met betrekking tot door het IKEV te leveren of geleverde diensten en zaken kunnen zowel door jou als door het IKEV aanhangig worden gemaakt bij de Geschillencommissie Particuliere Onderwijsinstellingen, Bordewijklaan 46, Postbus 90 600, 2509 LP Den Haag www.degeschillencommissie.nl

Meer informatie over Gedragscode | Kwaliteit en Ethiek voor Opleiders - NRTO is hier te vinden: Gedragscode